Pearland Barbershops and the Customer Experience
Are you new to Pearland or the Houston metro area and are looking for the best barbershop?
If you are, here’s a great place to start when looking for the best barbershop in Pearland or the best barbershop in Houston: customer service.
That might surprise you a bit, but the best barbershops nationwide invest heavily in the customer experience. Some people simply look for a barbershop based on price and or the skill of the barber. However, there is one trait that the very best barbers around have in common. They all treat their customers a certain way, like superstars.
Let us put it like this: if you’ve ever been to Starbucks and purchased a cup of coffee or latté or whatever it may be, we’re sure you’ll agree that it’s not just the coffee that makes you want to come back over and over again, but it’s the customer experience.
And add in the fact that most don’t mind paying three times more for a cup of Joe at Starbucks than at McDonald’s. That’s because the level of customer service is on a totally different level.
You see, you can get your coffee at both Starbucks and McDonalds, but the investment in the customer experience is what makes all the difference in the world. It’s the same concept when it comes to selecting the best barbershop in Pearland and or the Houston metro area.
According to a recent report by Walker, one of the nation’s leading customer experience consulting firms, 86 percent of customers are willing to pay more for a great customer experience, and by the year 2020, which is less than 12 months from now, customer experience will overtake price and product as the key brand differentiator.
What all of this means is that by starting your search for a barbershop that focuses heavily on the customer experience, you should notice these 5 things right off the top:
Thing #1: A professional and pleasant voice when you call with questions regarding price and the process of getting a haircut.
Thing #2: As soon as you walk into the barbershop, you’re greeted verbally & also greeted with a fresh smell or scent inside the barbershop.
Thing #3: Squeaky clean bathrooms with soap to wash your hands.
Thing #4: Great conversation while receiving your haircut.
Thing #5: A firm handshake and a smile after your haircut is complete.
So you see, it’s not just a haircut!
And the next time you’re at a barbershop and you can check off the items above….in addition to receiving a high-quality haircut, this is a sure sign that you’re at the best barbershop in Pearland or the Houston metro area.
